FAQs

What kind of jewelry does RIAMOR offer?

A: RIAMOR offers a variety of elegant and stylish jewelry pieces made from high-quality materials such as gold vermeil and rhodium-plated sterling silver.

 

Is RIAMOR's jewelry tarnish-resistant?

A: Yes, all our sterling silver jewelry is rhodium-plated, which protects the silver from exposure and helps reduce long-term tarnishing.

 

Does RIAMOR jewelry contain natural gemstones?

A: Yes, some of our designs feature natural gemstones like amethyst, rose quartz, chalcedony, and smoky quartz.

 

How do I care for my jewelry?

A: Please keep your jewelry in a dark, cool, and dry place. Avoid exposure to chemicals like perfumes and hairspray. We recommend occasional cleaning to maintain its shine, and do not keep it in direct sunlight to prevent gemstones from fading.

 

About Orders and Payments

 

What payment methods are available?

A:  RIAMOR offers a seamless checkout experience and accepts all major payment methods, including credit/debit cards (Visa, Mastercard, American Express, and Discover), and accelerated checkout options such as Shop Pay, PayPal, Apple Pay, Google Pay, Amazon Pay, and AfterPay.

 

Is payment secure on your store?

A: Yes, we use secure payment methods like ShopPay and PayPal, which are known for their reliable technology in protecting personal payment information.

 

When is my order processed?

A: Orders are processed in the order they are received, on the business day following their receipt. For example, orders placed on Wednesday will be processed on Thursday.

 

Can I modify or cancel my order after placing it?

A: Since orders are processed quickly, please contact us via email as soon as possible after placing your order. Changes and cancellations are handled on a case-by-case basis.

 

About Shipping and Delivery

 

How long does it take for my order to arrive?

A: Shipping time depends on your location. After the order is processed (1-2 business days), it is shipped and you will be provided with a tracking number to follow your shipment.

 

Do you offer free shipping?

A: Yes, we offer free shipping worldwide on all orders.

 

Can I track my order?

A: Yes, once your order is shipped, you will receive an email with a tracking number that you can use to monitor your shipment's status.

 

About Returns and Exchanges

 

What is RIAMOR's return policy?

A: Unfortunately, we are unable to accept returns of purchased items, with the exception of damaged or defective goods.

 

What should I do if I receive a damaged or defective item?

A: Please contact us via email at contact@riamor.com and include your order number. We will review your case and issue a refund or exchange for you on a case-by-case basis.

 

How long does it take to get a refund?

A: If your return claim is approved, most refunds are processed within 5 to 7 business days.

 

Do you offer a money-back guarantee?

A: Yes, we offer a 14-day money-back guarantee. This guarantee applies only to your first order on RIAMOR and does not include products purchased during a sale period or with a discount code.

 

Is there a fee for returns?

A: Yes, the customer is responsible for the return shipping fee and a 25% admin fee, which will be deducted from the total refund amount.

 

Other Questions

 

How can I contact you?

A: You can contact us via email at contact@riamor.com

 

Do you have a partnership or ambassador program?

A: Yes, we have the RIAMOR Ambassador Program. You can get discounts, be the face of our products, and have a chance to win all-paid trips.

 

How can I join the ambassador program?

A: You can submit an application through the form on our "Become a Partner" page.

 

Can I use checks or money orders for payment?

A: No, we cannot and will not accept checks or money orders.